Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to Zavora.store. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times:

UAE Orders

  • 3–7 Business Days

International Orders

  • 7–20 Business Days

Delivery times may vary depending on your location, customs procedures, weather conditions, and courier operations.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Package weight and dimensions

  • Selected shipping method

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

Customers can use the tracking number to monitor their shipment's progress.

5. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • High shipping volumes

  • Customs clearance procedures

  • Weather conditions

  • Courier service disruptions

  • Public holidays

Zavora.store is not responsible for delays caused by factors beyond our control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • We are not responsible for orders delivered to incorrectly entered addresses.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide your order number and supporting photos (if applicable).

  • We will investigate the issue with the shipping carrier and work toward a suitable resolution.

8. Customs and Import Duties

For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in product prices or shipping fees.

9. Order Cancellation

Orders may only be canceled before they are processed and shipped.

Once an order has been dispatched, cancellation is no longer possible and the order will be subject to our Return & Refund Policy.

10. Contact Information

For shipping-related questions, please contact us:

Website: Zavora.store
Email: support@zavora.store

We appreciate your trust in Zavora.store and are committed to delivering your orders as quickly and efficiently as possible. 🚚✨