Refund policy

Return & Refund Policy

 

Welcome to Zavora.store. We value your satisfaction and strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The item is unused, unworn, and in its original packaging.

  • All tags, accessories, manuals, and original materials are included.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products caused by the customer.

  • Personalized or customized items.

  • Clearance, final sale, or promotional items.

  • Products without original packaging or missing parts.

3. Refund Process

Once we receive and inspect your returned item:

  • You will receive a confirmation email regarding the status of your refund.

  • Approved refunds will be processed to your original payment method.

  • Refund processing may take 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Provide your order number and clear photos of the issue.

  • We will arrange a replacement, exchange, or refund after verification.

5. Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure after delivery.

6. Exchange Policy

We offer exchanges for eligible products if:

  • The product arrives damaged or defective.

  • You receive the wrong item.

Exchange requests are subject to product availability.

7. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong product was delivered.

  • The product arrived damaged or defective.

We recommend using a trackable shipping service for returns.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Website: Zavora.store
Email: support@zavora.store

We are committed to resolving all customer concerns fairly and promptly.